VaultClean
Common questions
How do I cancel my subscription?
Open iPhone Settings, tap your name, then tap Subscriptions. Choose VaultClean and tap Cancel Subscription. Deleting the app does not cancel it. See Apple’s guide.
How do I get a refund?
Apple handles all payments and refunds. You can request a refund at reportaproblem.apple.com.
I bought Premium, but it is not active
Open Settings in the app and tap Restore Purchases. Make sure you are signed in with the same Apple ID you used to subscribe.
Can I get deleted photos back?
Yes, usually for 30 days. Open the Photos app and go to Recently Deleted.
I forgot my PIN
If Face ID is turned on for that section, you can still open it with Face ID. We cannot reset your PIN or recover your data, because your passwords and private files are stored only on your iPhone.
Are my passwords and files uploaded?
The app stores them on your iPhone and does not send them to our servers. The app does use outside services for subscriptions, analytics and advertising measurement. Our Privacy Policy explains what they receive.
The app is not working
Close and reopen the app, then restart your iPhone. If the problem continues, email us and tell us what happened and which iPhone you use.