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info@valutclean.com

FAQ

Browse our frequently asked questions for quick answers to common issues.

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Manage Subscription

Cancel, modify, or check your subscription status directly through Apple.

Open Subscription Settings

Request a Refund

All refunds are handled by Apple. Visit Apple's support page to request a refund.

Report a Problem

Delete Your Account

You can delete your account within the App (Settings > Account > Delete Account) or by emailing us.

Request Account Deletion

Report a Bug

Found an issue? Let us know and we'll fix it as soon as possible.

Send Bug Report

Frequently Asked Questions

ValutClean is an all-in-one iOS app that combines a secure password manager, smart password organizer, password generator, secret file vault, and intelligent photo cleanup tool. It uses AES-256 encryption to protect your sensitive data while helping you stay organized and free up device storage.
ValutClean uses AES-256 encryption — the same standard used by governments and financial institutions — to encrypt all your passwords and sensitive data. We employ a zero-knowledge architecture, which means your master password never leaves your device and we cannot access your data. Only you hold the key to your vault.
Due to our zero-knowledge security design, we do not store or have access to your master password. This means we cannot recover or reset it for you. If you forget your master password, you will permanently lose access to your encrypted data. We strongly recommend storing a backup of your master password in a separate, secure location.
The photo cleanup feature scans your device's photo library entirely on-device to identify duplicate and similar photos. It then presents them to you so you can choose which duplicates to remove, helping you free up valuable storage space. No photos are ever uploaded to our servers — all processing happens locally on your device.
The Secret Folder is a secure, encrypted vault within ValutClean where you can store private photos, documents, and files. These items are hidden from your regular photo library and protected by your master password and/or biometric authentication (Face ID or Touch ID). Only you can access the contents of your Secret Folder.
ValutClean offers a free tier with basic features. The Premium subscription is $10.99 per week and includes a 3-day free trial. Premium unlocks unlimited password storage, advanced password generator, password import, the Secret Folder, and the full photo cleanup suite. You can cancel at any time through your Apple ID subscription settings.
You can cancel your subscription at any time through your Apple ID settings. Go to Settings > [Your Name] > Subscriptions > ValutClean, then tap "Cancel Subscription." You will continue to have access to Premium features until the end of your current billing period. After that, your account will revert to the free tier.
All payments are processed through Apple's App Store. To request a refund, visit reportaproblem.apple.com, sign in with your Apple ID, find the ValutClean transaction, and follow the steps to request a refund. Apple handles all refund decisions and processing.
Yes! ValutClean Premium includes a password import feature that allows you to import passwords from other password managers and browsers. This makes it easy to transition to ValutClean without manually re-entering all your credentials.
Your encrypted data is stored locally on your device. If your device is backed up via iCloud, the encrypted data may be included in your device backup. However, even in that case, the data remains encrypted and cannot be accessed without your master password.
ValutClean requests access to your photo library only for the photo cleanup feature. The analysis is performed entirely on your device — no photos are ever uploaded to our servers. You can revoke photo library access at any time through your device's Settings > Privacy > Photos.
To delete your account, please contact us at info@valutclean.com with your request. We will process your account deletion within 30 days. Before deleting your account, make sure to cancel any active subscription and export any data you wish to keep. Uninstalling the App will remove all locally stored data from your device.